IRON ROSE BAKERY REFUND AND RETURN POLICY

Effective Date: 02/15/2026

NO REFUNDS, NO RETURNS POLICY

Iron Rose Bakery operates under a strict NO REFUNDS, NO RETURNS policy for all orders. By placing an order with Iron Rose Bakery, you acknowledge and agree to this policy.

WHY WE HAVE THIS POLICY

As a cottage food operation specializing in fresh, made-to-order baked goods:

• All products are perishable and cannot be resold once prepared

• All products are custom-made specifically for your order

• Production begins immediately upon order confirmation

• Ingredients are purchased specifically for your order

• Time and labor are invested in creating your custom items

For these reasons, all sales are final. We do not offer refunds, returns, exchanges, or cancellations once an order is confirmed.

QUALITY GUARANTEE - LIMITED EXCEPTION

While we do not accept returns or offer refunds under normal circumstances, we stand behind the quality of our products. If there is a legitimate quality issue with your order, we will work with you to make it right.

Quality Issues Must Be Reported Within 2 Hours

If you receive an order that has any of the following issues, you must contact us within 2 hours of pickup or delivery:

• Defective product - Item is spoiled, moldy, or otherwise inedible due to our error

• Damaged product - Item arrived significantly damaged or destroyed

• Wrong item - You received a completely different product than what you ordered

• Missing item - Part of your order is missing

How to Report a Quality Issue

Contact us immediately at:

• Email: ironrosebakery@gmail.com

• Phone: (806) 367-2392

You must provide:

• Your order number

• Clear photos of the issue

• Description of the problem

• Contact information

Resolution Options

If we determine there was a legitimate quality issue with your order, we may offer one of the following at our sole discretion:

• Replacement of the affected item(s)

• Credit toward a future order

• Refund (in rare circumstances)

We reserve the right to determine whether an issue qualifies for resolution under this policy.

WHAT IS NOT COVERED

We will not provide refunds, returns, exchanges, or credits for:

Change of Mind

• You no longer want the item

• You changed your plans or event was cancelled

• You ordered the wrong item

• You don't like the taste or flavor

Unclaimed Orders

• You failed to pick up your order during the scheduled pickup window

• You were unavailable for delivery

• You forgot about your order

Late Reports

• Quality complaints made more than 2 hours after pickup or delivery

• Issues reported days or weeks after receiving your order

Improper Storage

• Product spoiled or degraded due to improper storage after pickup/delivery

• Product left out at room temperature when refrigeration was required

• Product stored beyond recommended consumption timeframe

Subjective Preferences

• "It doesn't taste the way I expected"

• "It's too sweet/not sweet enough"

• "I don't like this flavor"

• Color or decoration style preferences (when item matches order specifications)

Minor Cosmetic Variations

• Slight color variations from photos

• Minor decorative differences (all items are handmade)

• Natural variations in baked goods

Allergic Reactions

• We provide allergen information and warnings

• It is your responsibility to inform us of allergies before ordering

• We are not liable for allergic reactions when allergen information was provided

Cancelled Orders

• Cancellations are not permitted once an order is confirmed

• No refunds will be issued for cancellation requests

PERISHABLE GOODS NOTICE

All of our products are perishable food items. Under consumer protection laws, perishable goods are explicitly exempt from standard return and refund requirements. This is for health and safety reasons - once food leaves our possession, we cannot accept it back or resell it.

By purchasing from Iron Rose Bakery, you acknowledge that:

• You are purchasing perishable food products

• These products cannot be returned

• All sales are final

• You accept responsibility for proper storage and handling after pickup/delivery

YOUR RESPONSIBILITY AS A CUSTOMER

When you place an order with Iron Rose Bakery, you agree to:

1. Provide accurate information - Ensure your order details, pickup/delivery information, and contact information are correct

2. Review your order carefully - Double-check all details before confirming your order

3. Communicate allergies and dietary restrictions - Inform us of any allergies or special requirements before ordering

4. Be available for pickup/delivery - Ensure you can pick up your order during the scheduled window or be available for delivery

5. Inspect your order promptly - Check your order immediately upon receipt and report any issues within 2 hours

6. Store products properly - Follow any storage instructions provided to maintain product quality

NO CANCELLATIONS

Once your order is confirmed, cancellations are not permitted for any reason. This includes:

• Change of plans

• Event cancellations

• Financial reasons

• Change of mind

• Emergencies

We begin purchasing ingredients and preparing for your order immediately upon confirmation. For this reason, we cannot accommodate cancellation requests.

NO EXCHANGES

We do not offer exchanges. Each order is custom-made specifically for you. If you wish to order a different item, you must place a new order (subject to our minimum advance notice requirements).

PAYMENT IS NON-REFUNDABLE

All payments are final and non-refundable except in cases where we determine there was a legitimate quality issue as described in the "Quality Guarantee" section above.

Unclaimed orders will still be charged in full. If you do not pick up your order during the scheduled pickup window, you remain responsible for full payment and no refund will be issued.

DISPUTES

If you believe there is an issue with your order that qualifies under our Quality Guarantee, please contact us immediately. We will work with you in good faith to resolve legitimate concerns.

However, please understand that:

• We reserve the right to make final determinations on quality issues

• Subjective taste preferences do not qualify for refunds

• We may request photos or other evidence of claimed issues

• Repeated frivolous complaints may result in refusal of future orders

TEXAS COTTAGE FOOD LAW COMPLIANCE

Iron Rose Bakery operates under the Texas Cottage Food Law (Texas Health and Safety Code, Chapter 437). Our products are made in a home kitchen and are not subject to inspection by health departments.

Important: Cottage food products may not be returned or resold. All sales must be direct to the end consumer. This is a legal requirement, not just our policy.

CONTACT US

If you have questions about this Refund and Return Policy, or if you need to report a quality issue with your order, please contact us:

Iron Rose Bakery   Email: ironrosebakery@gmail.com   Phone: (806) 367-2392   Address: 4708 Packard Ave, Amarillo, Texas 79108

Remember: Quality issues must be reported within 2 hours of pickup or delivery.

ACKNOWLEDGMENT

By placing an order with Iron Rose Bakery, you acknowledge that you have read, understood, and agree to this No Refunds, No Returns Policy. You understand that all sales are final and that you will not be entitled to a refund or return except in the limited circumstances described in the Quality Guarantee section.

POLICY CHANGES

We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on our website with an updated effective date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

Last Updated: 02/15/2026